Check the FAQ
Hosting, remote access, retention, billing, licensing, and product-scope answers are maintained in one place.
Open the FAQHelp without a ticket maze
LocalChart support
Start with the FAQ. Email is the current support path for setup and pilot questions.
Describe the problem
Include the screen, the action you took, what you expected, and the exact error using fake or redacted information.
Email support
Current target response time is one to two business days. Urgent clinical operations should keep a clinic-owned downtime process.
neuralworkflowllc@gmail.comDo not send PHI by email.
Do not attach patient names, birth dates, charts, recordings, screenshots containing patient data, passwords, license keys, or backup files. Use fake or fully redacted examples.